Volume Lender Services
Hugh James Lender Services team provides customised
case managed volume conveyancing and remortgage services to the UK
lending sector.
Please read about:
Hugh James lender services key features
With nine years of experience in
this market the team currently handles over 60,000
transactions per annum and tops the performance tables for each of
its clients in terms of both completion turnaround times and
customer service.
Our structure, systems and
procedures give us the ability to consistently meet service level
targets set by our clients at a competitive fixed cost, whilst
maintaining the customer service standards expected by our clients’
borrowers.
We are able to ensure conformity,
efficiency and consistency at all stages of the remortgage process
through high levels of training, supervision and audit. Our
management information reporting system enables us to provide our
clients with tailored reports to meet their individual needs,
together with historical data and forecasts to assist in future
planning for changes in volumes and capacity requirements. We
also offer an on-line case tracking facility which enables the
progress of each case to be tracked individually and this has
proved highly successful.
Key features in this success include:
- A successful and efficient scalable processing capability
combined with adoption of industry best practice
- A product which provides low cost, high volume solutions as
well as integrated high value added advice services
- A stable, well trained and motivated core workforce, supported
by high calibre legal and operational managers all of whom are
trained in latest systems and technology
- Read more about our key features that have contributed to our
success in this area.
Back to
top
Lender services experience
We have experience of handling
volume transactional conveyancing and remortgage for a number of
major lenders. We also act for a number of lenders to the
business finance, secured lending and social housing markets.
More generally, Hugh James has
acquired considerable expertise across a range of sectors in the
provision of volume services for organisations across the UK.
We have developed our own systems and on occasion adapted the
systems of others to enable us to deal with volumes of work in the
fields of personal injury, commercial litigation, conveyancing,
remortgage, Landlord and Tenant (Buy-to-let) and probate. We are
always willing to share with our clients the experience and
knowledge acquired by us over years of trial and error. We
are never afraid to experiment, though not at the cost of our
clients.
Hugh James has been especially
successful in obtaining and processing volume work in the field of
miners’ compensation claims. We were the lead firm in pursuing
compensation for miners in the Court of Appeal and continue to work
closely with the DTI in an effort to settle thousands of
outstanding claims.
We are currently dealing with in
excess of 56,000 respiratory disease claims, for living and
deceased ex-miners and several thousand Vibration White Finger and
industrial deafness claims. We designed and implemented a
purpose-built case management system to process these claims, which
has been applauded by the Courts and the Government’s claims
handlers, IRISC.
We have also dealt with a number of
other class-actions each involving hundreds of claimants. These
have included the Gerona Air Crash, environmental nuisance cases,
defective replacement lens cases and smear-test mis-diagnosis
cases. All are case-managed.
In addition we deal with volume
defendant personal injury work handling over 5000 pre-litigated
claims per annum and over 2500 litigated claims per annum for
Norwich Union on a delegated authority basis.
Back to
top
Capability
Due to the flexibility of
our systems, structure and supply of staff across all our volume
operations we are able to scale up the operation at very short
notice.
The structure and
organisation of the department enables us to adapt to address
fluctuating levels of instructions in a way in which our
performance and customer service levels are maintained.
We consider there are two factors to be taken
into account when considering expansion and the capacity to take
increased instructions
(i) How quickly we
can secure the additional staff required and
(ii) How quickly the new
staff can be trained to undertake the
work
without prejudicing performance standards or customer
service
levels.
Back to top
Conclusion
Hugh James has acquired
considerable experience over many years in obtaining and processing
volume work of high quality at competitive prices. Our staff have
obtained valuable expertise in assessing the needs of clients in
this field. We remain committed to obtaining and processing volume
work cost effectively and with exceptional levels of service
delivery and we have made the investment in our staff, training,
quality systems and procedures, and IT necessary to achieve this
strategic business goal.
Joanne
Morris
Partner, Head of Lender Services Team
E joanne.morris@hughjames.com
T 029 2039 1083
