Handling Sensitive Issues Training Course
Avoiding Ostrich Syndrome: having difficult conversations
Handling sensitive issues training course description
Personality clashes, poor
appearance, personal hygiene, alcohol or drug misuse; are just some
of the issues managers might encounter in the workplace. No-one
likes having difficult conversations, so in order to understand the
legal principles which underpin these issues, gain an awareness of
best practice guidance, and develop a strategy for handling
difficult situations whilst protecting the dignity of those
involved, this training course is a must.
Benefits
This course will enable delegates to:
- Identify the legal requirements relating to sensitive personal
issues
- Apply appropriate strategies to deal with difficult workplace
issues
- Be aware of, and develop the required interpersonal skills to
effectively manage delicate issues as well as providing the
delicates with a range of questioning techniques to engage in
effective dialogue
- be aware of frameworks on how not just to listen but to
actively listen, and how to put in to place structures for
delivering feedback without incurring liability for bullying or
harassment.
Handling sensitive issues training course dates and
duration
Course dates:
28/06/2012
11/12/2012
Course times: 9.30am - 12.30pm (half day)
Training location
The Handling Sensitive Issues:
Avoiding Ostrich Syndrome training course will take place
at our city centre training facility in Cardiff, South Wales.
It is also possible to arrange to conduct training courses
at your office or at any suitable location in England or
Wales. Please contact us for more information or to enquire
about other training locations.
Handling sensitive issues training course fees
£125 per delegate
Download course outline
(PDF)