Volume Lender Services

Hugh James Lender Services team provides customised case managed volume conveyancing and remortgage services to the UK lending sector.

Existing clients can track their remortgage by clicking the Track

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Volume lending legal specialists

With nine years of experience in this market our team currently handle over 60,000 transactions per annum and top the performance tables for each of our clients in terms of both our completion turnaround times and customer service.

Our volume lender service is delivered through our specialised volume legal outsource team at Hugh James Involegal LLP.

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Lender Services Info Line 02920 391 114

Hugh James lender services key features

handshake greyscale Our structure, systems and procedures give us the ability to consistently meet service level targets set by our clients at a competitive fixed cost, whilst maintaining the customer service standards expected by our clients’ borrowers.

We are able to ensure conformity, efficiency and consistency at all stages of the remortgage process through high levels of training, supervision and audit. Our management information reporting system enables us to provide our clients with tailored reports to meet their individual needs, together with historical data and forecasts to assist in future planning for changes in volumes and capacity requirements. We also offer an on-line case tracking facility which enables the progress of each case to be tracked individually and this has proved highly successful.

Key features in this success include:

A successful and efficient scalable processing capability combined with adoption of industry best practice
A product which provides low cost, high volume solutions as well as integrated high value added advice services
A stable, well trained and motivated core workforce, supported by high calibre legal and operational managers all of whom are trained in latest systems and technology
Read more about our key features that have contributed to our success in this area.

Lender services experience

We have experience of handling volume transactional conveyancing and remortgage for a number of major lenders. We also act for a number of lenders to the business finance, secured lending and social housing markets.

More generally, Hugh James has acquired considerable expertise across a range of sectors in the provision of volume services for organisations across the UK. We have developed our own systems and on occasion adapted the systems of others to enable us to deal with volumes of work in the fields of personal injury, commercial litigation, conveyancing, remortgage, Landlord and Tenant (Buy-to-let) and probate. We are always willing to share with our clients the experience and knowledge acquired by us over years of trial and error. We are never afraid to experiment, though not at the cost of our clients.

Hugh James has been especially successful in obtaining and processing volume work in the field of miners’ compensation claims. We were the lead firm in pursuing compensation for miners in the Court of Appeal and continue to work closely with the DTI in an effort to settle thousands of outstanding claims.

We are currently dealing with in excess of 56,000 respiratory disease claims, for living and deceased ex-miners and several thousand Vibration White Finger and industrial deafness claims. We designed and implemented a purpose-built case management system to process these claims, which has been well received.

We have also dealt with a number of other class-actions each involving hundreds of claimants. These have included the Gerona Air Crash, environmental nuisance cases, defective replacement lens cases and smear-test mis-diagnosis cases. All are case-managed.

In addition we deal with volume defendant personal injury work handling over 5000 pre-litigated claims per annum.

Capability

Due to the flexibility of our systems, structure and supply of staff across all our volume operations we are able to scale up the operation at very short notice.

The structure and organisation of the department enables us to adapt to address fluctuating levels of instructions in a way in which our performance and customer service levels are maintained.

We consider there are two factors to be taken into account when considering expansion and the capacity to take increased instructions

How quickly we can secure the additional staff required
How quickly the new staff can be trained to undertake the work without prejudicing performance standards or customer service levels.

Conclusion

Hugh James has acquired considerable experience over many years in obtaining and processing volume work of high quality at competitive prices. Our staff have obtained valuable expertise in assessing the needs of clients in this field. We remain committed to obtaining and processing volume work cost effectively and with exceptional levels of service delivery and we have made the investment in our staff, training, quality systems and procedures, and IT necessary to achieve this strategic business goal.