Making a nursing care claim

What’s the process for making a nursing care claim?

The first step is to contact the Nursing Care team on 0800 652 5523 or complete our enquiry form. We will send you a detailed questionnaire through the post. Once you have completed and returned this to us, a member of our specialist Nursing Care legal team will assess your case and will discuss whether they believe you should be eligible for funding with you.

You will not have incurred any costs at this point; our free assessment will help you decide whether to challenge the decision on your care home fees and there is no obligation to proceed.

If we believe you have a case and you decide to proceed, one of our specialist team members will be your dedicated expert. They will manage your case from start to finish, give advice and keep you updated about your claim every step of the way.

How are nursing care claims funded?

There are a number of different ways in which a claim may be funded. Which method of funding the claim is the most appropriate will depend on personal circumstances. Usually, a claim will be funded in one of the following ways:

  • Conditional fee agreement (no win, no fee)
    The majority of the clients we work with are on a no win, no fee structure and we will offer this whenever and wherever possible. This means that if your case is successful, we will take a percentage of the money you recover. If the claim is pursued and lost, you pay us nothing. The percentage we take and the terms will be explained in full before you are taken on as a client.
  • Legal expenses insurance
    You may have legal expenses insurance. This is most commonly found incorporated into existing insurance policies e.g. your home or motor insurance policies.
  • Trade Union
    If you are a current member of a trade union or other professional body, they may fund your claim on your behalf.
  • Private funding
    In this case you are responsible for legal expenses incurred on your behalf and will be billed on a monthly basis. You will be required to cover the legal costs of your opponent if your case is unsuccessful.



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