Personal injury compensation

At Hugh James our expert personal injury lawyers, based in Cardiff and London, make it simple and straightforward for you to enquire about making a compensation claim. We offer free, no obligation, advice whilst investigating your circumstances and can arrange free home visits across England, South Wales, Mid Wales and North Wales.

Why choose our expert personal injury compensation claim solicitors?

Our lawyers are ranked top by the Chambers & Partners and Legal 500 independent legal guides in this area of law. We are highly experienced and provide a wide range of specialist services and advice. See our list of services below.

Recently quoted as “Fantastic firm – absolutely the number one claimant firm in Wales.” – Chambers UK, 2017

We can offer:

  • Free advice, without obligation, whilst we investigate your compensation claim.
  • no win, no fee agreements (if you decide to instruct us).
  • Access to financial advice, including benefits advice.
  • Access to specialist health care and rehabilitation.

Follow us on twitter @HJSeriousInjury

Have I suffered a personal injury?

There aren’t any fully defined rules, but generally, if you have been injured or suffered an illness, which you believe is the fault of someone else, then you may have grounds to make a personal injury compensation claim.

Causes include

  • Work place injuries, including industrial illness.
  • A road traffic accident.
  • Accidents in a public place
  • The use of faulty goods or medical devices
  • Medical negligence
  • Physical or psychological damage following a criminal act.
  • Psychological issues caused by child abuse
  • Psychological problems following discrimination or harassment in the work-place.

If you are unsure as to whether your circumstances qualify, contact our specialist solicitors. We offer free, no obligation, advice whilst we investigate your compensation claim.

Claiming on behalf of a deceased family member

The death of a loved one is an extremely difficult and challenging time. Making a personal injury claim will be the last thing on your mind, but if you have suffered financial loss and ongoing financial problems as a result of the death, then a solicitor may be able to help.

You should consider:

  • The financial impact.
  • The psychological implications to you and your family as a result of the death.
  • And whether seeking professional support or counselling will be of any benefit.

Time limits are in place for this area of law. These time limits can be complex and varied, however, the general limit is three years from the date the injury happened or the illness was diagnosed.

If you would like further information about making a fatal accident personal injury claim, contact our team of expert solicitors for a free, no obligation, consultation.

Personal Injury compensation time limits

There are different time limits imposed on individuals wanting to claim personal injury compensation. It is always advisable to contact a solicitor quickly to ensure that your case is dealt with within specified time limits.

Commonly, the time limit is three years from the date the accident occurred, or the date you were diagnosed. The rules can be extremely complex and it will be difficult to know which time limits apply to you until further investigations are made. In some cases these limits can be extended depending on the circumstances, so you shouldn’t be deterred from contacting a solicitor.

Your free personal injury consultation with Hugh James will allow us to further investigate whether your case is within the required time limits or subject to any exceptions.

The process of claiming compensation

The process can be a lengthy one, requiring detailed evidence to fully define the impact to you and your family. Your injury lawyer will do all of the hard work for you, but you may be required to meet with specific experts to help document what has happened to you. You may also be required to attend court if a settlement can’t be reached through out of court negotiations.

Choosing the right lawyer is key to ensuring the process is properly managed. You should make a shortlist of personal injury solicitors and speak with each of them about their experience and ability to help you. It’s important to remember that if you live in England or Wales, any personal injury law firm within that jurisdiction can help you. Lawyers based in central locations such as London or Cardiff can generally have greater expertise than your local high street firm, which could result in higher injury compensation awards. An attorney who is not local to you won’t necessarily need to meet with you face to face, but if they do, they will usually travel to you. Appointments to see experts to assist with your case can also be made locally, meaning you won’t be required to travel.

The Hugh James Personal Injury Team has been top ranked by independent legal guides for their expertise in this area of law. We offer free consultations, allowing you to ask us any questions you may have, without obligation.

How much will a personal injury compensation claim cost me?

Your initial contact with us is free and you won’t be under any obligation to instruct us. If you chose us to represent you we can offer a no win, no fee agreement where possible, meaning you won’t be charged should your case be lost. If we successfully win your case then you will be charged a success fee, which will be deducted from your compensation amount. The success fee is charged to reflect the risk taken in running your case.

The costs associated to claiming personal injury compensation will be explained in detail during your free consultation.

Injury claim Case studies

£10,000 awarded to Welsh based teenager
We have successfully pursued damages for a 14 year old girl. The teenager was injured after an accident at a South Wales building site where improper health and safety procedures were in place.

In June 2009, the Ystradgynlais Community Centre in Powys, was in the process of being renovated. Due to building work, scaffolding had been erected and surrounded by security fencing. The claimant and her friends passed through the grounds of the community centre whilst making their way to a local skate park. A friend of the teenage girl was able to bypass the security fencing to climb the scaffolding and swing from it. Whilst swinging, the young boy mistakenly struck a portion of the security fencing, narrowly missing the claimant’s face and knocking her to the floor. Injuries were sustained to the young girls left wrist, thighs and more notably her left shin.

A claim was brought against the building firm undertaking the renovation work. The builders were found to be negligent as they had failed to erect and secure the security fencing accurately. They also failed in their management of the building site by not carrying out regular inspections, nor did they inform the community centre of potential risks.

The building firm involved admitted liability and subsequently paid £10,000 in damages.

£37,000 awarded to concrete finisher suffering osteoarthritis of the knees
Recently we won a workplace damages case for a client who suffered osteoarthritis of the knees as a result of his occupation and insufficient health and safety procedures by his employers.

One of our team concluded this case of workplace illness with a settlement of £37,000. His industrial based job role required him to spend prolonged periods of time kneeling on the floor whilst concreting, with the added strain of constantly having to get up and down throughout his shifts. This pattern of work continued throughout the majority of his employment, with knee pads only being supplied towards the end of his time with the organisation.

Expert medical evidence concluded that the nature of the client’s work had accelerated the onset of osteoarthritis by a period of two to three years. Thus, he was required to undergo knee replacement surgery earlier than might have been the case if he had worked with adequate protection. Liability was admitted by the client’s previous employers and in September 2010 and the claim was settled in August 2011.

Mr Keith Banwell BT Engineer hearing loss claim
Former South Wales BT engineer Keith Banwell suffered damage to his hearing caused by his work with BT who admitted that they had negligently exposed him to excessive noise levels during his employment of over 20 years.

Keith, who is an ex union elective secretary representative, based in Merthyr Tydfil and Pontypridd, used a series of head tone sets throughout his employment with BT. His work also took him to many noisy factories and industrial sites. The head tone sets (also known as oscillators and amplifiers with a probe), were used to locate wires in BT’s own network. His hearing was damaged by the high-pitched noise that he listened to over the headsets throughout the day.

Keith suffered a gradual deterioration in his hearing which was first noticed by his family when he would mishear what they were saying or not hear them at all. He also suffers from tinnitus. He finds it difficult to follow conversations in a group of people or where there is any background noise.

Keith commented that “Hugh James provided me with fast, efficient, professional and excellent advice. I have recommended lots of my colleagues to them and will continue to do so”

We currently represent many past and present BT engineers who used this equipment.


“Fantastic firm – absolutely the number one claimant firm in Wales.”

“They have lots of personal injury experience across the board.”
Chambers UK 2017

Andrew Harding comes recommended as an “extremely good” claimant-side expert. He focuses on spinal cord and brain injuries, frequently acting on complex and high-value claims.
Chambers UK 2017

Practice head Mark Harvey is recognised for his expert handling of claims arising from accidents abroad. His experience also includes acting for individuals who have suffered sports-related injuries, as well as handling high-value product liability claims.
Chambers UK 2017

Cardiff-based partner Andrew Harding is recommended for his expertise on traumatic brain and spinal injury claims. His areas of expertise include Court of Protection work.
Chambers UK 2015

Product liability specialist Mark Harvey heads the practice at Hugh James, with the neurolaw practice, covering catastrophic and neurological injuries, led by Court of Protection Deputy Andrew Harding. The firm has a high profile for group action work, acting for members of Nacods and the Royal College of Nursing; it was instructed in the Phurnacite litigation, and is also noted for its role in BT hearing loss cases. Senior associate Kevin McCarthy is ‘very good’, and Gareth Morgan is recommended for disease work. Iain Scott heads the multi-track team, and Lisa Morgan has built up a highly regarded nursing care team.
The Legal 500 2014

Acclaimed for its specialist expertise in catastrophic injuries, especially those arising from RTAs and motorcycle accidents, as well as severe psychiatric injury claims. Also houses a dedicated nursing care department. Clients say: “They’re an excellent firm. The calibre of litigator they have is first-class – I can’t criticise any aspect of the way they run their cases.” In terms of market standing, “They’re rightfully at the top of the pile.”
Chambers UK 2014

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