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12 February 2024 | Case Study | Nursing care case studies | Article by Lisa Morgan

Reclaiming nursing care fees | A nephew’s story

At Hugh James, we believe in advocating for fairness, especially when it comes to our loved ones’ care. Every individual deserves the right support and resources in their time of need. Today, we share with you the touching story of our client’s journey in reclaiming nursing care fees for his late Aunt, Irene Langley.

Irene Langley

From her days as a professional ballroom dancer to her later years spent with her beloved husband Harold, Irene lived a life full of adventure and joy. Despite facing the challenges of dementia, Irene’s spirit remained strong, a testament to her remarkable character.

young Irene Langley

The financial burden of care

As Irene’s health declined, the need for specialised care became apparent. Moving into a care home was a difficult transition, not only emotionally but also financially. The family soon realised the significant financial strain as they depleted Irene’s estate to cover the escalating costs of her nursing care.

NHS assessment

In 2009, after a thorough assessment by the NHS, Irene’s care needs were deemed high and severe. However, a sudden change in criteria left the family without the financial support they desperately needed.

Irene sadly passed away at the age of 100 in January 2017, her estate had dwindled, leaving little behind for her surviving family members.

Irene Langely and her husband Harold

How we helped

Our client sought assistance from our specialist Nursing Care team. Under the guidance of Kirsty John, our client’s case was handled with professionalism and care. What initially pursued as a pursuit for financial redress transitioned into a diligent endeavour to uphold Irene’s legacy and secure acknowledgment of the accurate care needs assessment.

We were successful in securing eligibility for Irene Langley for the period from 11 November 2008 to 8 January 2017. As a result, over £300,000 has been recovered on behalf of her estate.

Are you experiencing the same challenges?

If you find yourself facing similar challenges in reclaiming nursing care fees, we urge you to take action. We can offer to take on cases on a no-win no-fee basis.

Contact Hugh James today for a free initial consultation to learn how we can support you and your family.

Author bio

Lisa Morgan


Lisa Morgan is a Partner and Head of the Nursing Care department. She is regarded as an experienced and specialist solicitor leading in the niche area of continuing healthcare.

She has been instrumental in developing a niche legal department in Hugh James, which comprises of 40 fee earners who solely act for the elderly and families in recovering wrongly paid nursing fees.

Disclaimer: The information on the Hugh James website is for general information only and reflects the position at the date of publication. It does not constitute legal advice and should not be treated as such. If you would like to ensure the commentary reflects current legislation, case law or best practice, please contact the blog author.


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