What are you looking for?

7 September 2017 | Comment | Article by Lisa Morgan

Thousands may have wrongly paid care fees as Welsh Government deadline to apply for refund looms

  • Last chance for families in Wales to claim retrospective NHS Continuing Healthcare funding for 31 October 2015 to 31 October 2016
  • With new deadline for applications set for 31 October 2017, families urged to act now before it’s too late to apply for a refund

Hugh James Nursing Care and Age Cymru are calling for families who may have wrongly paid for care fees to take action now, following news that the Welsh Government has set a new deadline for reclaiming retrospective NHS Continuing Healthcare funding (CHC).

NHS CHC is a package of care funded by the NHS for individuals with a primary health need, regardless of the individual’s ability to pay for their care. However, with many families unaware of this funding or how to apply for it, thousands of pounds may be wrongly spent by the public on care fees annually when they should have actually received it for free.

With the clock now ticking, the cut-off date for the public to register an intent to claim with their local health board is 31 October 2017. This deadline means that this is the last chance for people to request retrospective applications for NHS CHC funding for the period between 31 October 2015 and 31 October 2016.

Lisa Morgan, partner at Hugh James and one of the UK’s leading legal experts in the complex area of reclaiming wrongly paid nursing care fees, explains: “Since 2006, we’ve worked tirelessly to help thousands of people across Wales who did not realise that they were wrongly paying care fees. In that time we have successfully reclaimed a staggering £100 million for families across England and Wales who have wrongly stumped up thousands of pounds to pay for care.

“With families often left to wrongly foot the bill and pay for care by selling property or other assets, it is important that they are made aware now that the Welsh Government has announced this deadline for reclaiming retrospective NHS CHC eligibility and act now to ensure they don’t miss out.”

Urging people to come forward before it’s too late, Victoria Lloyd, Assistant Chief Executive from Age Cymru, added: “This will be the last deadline where claimants can submit claims going back to 31 October 2015. In the future, while claims can be submitted at any time, claimants will only be allowed to claim for up to 12 months from the date they submit their application.

“It is, therefore, vitally important for those with claims going back more than 12 months to make their intentions known before this year’s deadline. We would urge anyone who believes they are eligible but is not sure how to proceed to seek advice as soon as possible as time is of the essence here.”

If you think you may have wrongly paid care fees, call the Hugh James Nursing Care team today for a free initial assessment on 0800 988 2373 or complete an enquiry form.

Age Cymru also offers a free, impartial and independent service which provides advice and guidance on 08000 223 444 or visit www.agecymru.org.uk.

Author bio

Lisa Morgan


Lisa Morgan is a Partner and Head of the Nursing Care department. She is regarded as an experienced and specialist solicitor leading in the niche area of continuing healthcare.

She has been instrumental in developing a niche legal department in Hugh James, which comprises of 40 fee earners who solely act for the elderly and families in recovering wrongly paid nursing fees.

Disclaimer: The information on the Hugh James website is for general information only and reflects the position at the date of publication. It does not constitute legal advice and should not be treated as such. If you would like to ensure the commentary reflects current legislation, case law or best practice, please contact the blog author.


Next steps

We’re here to get things moving. Drop a message to one of our experts and we’ll get straight back to you.

Call us: 033 3016 2222

Message us