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29 September 2021 | Case Study | Article by Lisa Morgan

Case study: Mrs Sheila Flower from Newport

Mrs Sheila Flower

Sheila Flower has been a resident in a care home in Newport since in 2004 at the age of 61 due to her deteriorating mental and physical health.

Mrs Flower suffers from bi-polar, diabetes, depression and hallucinations. Mrs Flower has often refused to eat and take medication and has been admitted to hospital a number of times.

Mrs Flower’s daughter contacted Hugh James in 2012 after she was denied continuation of NHS healthcare funding. A retrospective review of Mrs Flower’s needs was requested. Unfortunately, it took until 2019 for the health board to reach an initial decision regarding part-funding. Following negotiation, Mrs Flower was refunded £75,000 covering three years of wrongly paid care fees and interest.

Sheila Flower

Mrs Flowers’s daughter said:

The assessment process feels like a tick box exercise and is not a reflection of my mum’s needs. Whilst we’ve had some victory, we are still waiting for the whole claim to be determined.

Author bio

Lisa Morgan is a Partner and Head of the Nursing Care department. She is regarded as an experienced and specialist solicitor leading in the niche area of continuing healthcare.

She has been instrumental in developing a niche legal department in Hugh James, which comprises of 40 fee earners who solely act for the elderly and families in recovering wrongly paid nursing fees.

Disclaimer: The information on the Hugh James website is for general information only and reflects the position at the date of publication. It does not constitute legal advice and should not be treated as such. If you would like to ensure the commentary reflects current legislation, case law or best practice, please contact the blog author.

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