My overall experience with Hugh James was a positive one. My case, like many other things, was hindered due to the pandemic, but despite this I was always kept informed of the timescale and detail of each stage as and when they occurred and it was always easy to contact my solicitor when required. My solicitor, Matt Hale was excellent, he was always quick to respond to my emails and return my calls and he did a great job of explaining the intricacies of my claim in a way that I was able to fully understand.
I used Hugh James to action a claim against the MOD. The whole experience was relatively painless and straightforward. At all times, my contact Matt Hale kept me fully informed as to the progress and I was never given false promises. I was treated with respect and courtesy at all times. Communication was both via telephone and email and was very easy to understand and respond to. I always felt that my business was important to them and not that I was just a number. I have no hesitation at all in recommending the firm, and especially Matt Hale to others who may be looking for legal services.
I had a lot of confidence in Matt Hale, he was always honest and helpful during the claim process. He was very responsive to emails and returned calls promptly, I thank him for all his efforts.
Hugh James have represented me in my claim for loss of hearing to a successful outcome it was a long drawn out process because of the pandemic, I am pleased to say I was kept informed of the progress every step of the way by Matt Hale who explained everything so I understood it and always asked if I had any questions which he answered to my complete satisfaction. the award I received was more than I expected and was very pleased with the outcome I would happily recommend Hugh James to anyone wishing to pursue a claim I am extremely happy to have done business with them.
My solicitor handling my case was Matt Hale in the military department and I have to say I couldn’t ask for a more professional service, Matt explained every step of the way, he keeps you informed at every step of the process, I had a very good outcome and Matt got me a very good settlement, I cannot recommend him and the team at Hugh James enough, if you need a good team then believe me Matt and the military team are the place to go, I am 100% more than happy with the outcome so thank you Matt for the fantastic professional service I have recieved
Matt hale on behalf of the firm worked tirelessly to get the result I wanted and was successful after years of battling and going for medical assessments, I would thank everyone involved in the success of my claim.