Helen Neville

Senior Associate

Department telephone
020 7936 3453
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Helen investigates clinical negligence claims on behalf of patients and their families. She brings medical negligence claims against all types of medical practices, both private and NHS.

She has a particular interest and expertise in cases involving the delay in diagnosis and/or mistreatment of cancer. In particular, she has acted on cases involving cervical cancer, breast cancer, lung, liver and head/neck/throat cancer cases.

Her previous work within the mental health field has also allowed her to gain insight and experience into cases concerning the failure to section and undertake an adequate risk assessment and treat psychological disorders.

She is passionate about acting for children whom have been the victim of medical negligence and ensuring that parent’s concerns are voiced, hospital procedures are reviewed and the child has access to treatment.

Helen is an accredited APIL Senior Litigator and a member AvMA.

Helen is committed to promoting the interest of and to providing access to justice; the access of legal services to all members of the community. She previously worked as a volunteer on the AvMA Clinical Negligence Helpline and conducted pro-bono sessions at local Universities and the Citizens’ Advice Bureau.


  • Delay in treatment and diagnosis of cancer
  • Ophthalmic negligence
  • Orthopaedic negligence
  • Cosmetic surgery
  • Claims against GPs, Pharmacy, care homes and both private and NHS treatment

What do you love most about your job?

Obtaining justice for my clients and helping them improve their lives (and that of their family) when they have been severely injured. Obtaining accountability on behalf of my clients is also very important to me.

What do you like to do outside work?

I enjoy the theatre, whale watching (having now seen grey whales, humpbacks & blue whales), travelling, photography and baking.

Speak to Helen for free, impartial medical negligence claims advice today.


  • BPP Law School London Legal Practice Course
  • University of Kent LLB (hons) Law

Career history

  • Trained: Niche specialist medical negligence firm in Kent, Fairweathers LLP
  • Qualified: 2010
  • Associate at Hugh James: 2015
  • Senior Associate at Hugh James: 2017


“Helen Neville has provided excellent support throughout the four years of my case and I cannot thank her enough for all the hard work in reaching a satisfactory conclusion I was consistently updated of the situation and was always provided with good advice if I ever had any concerns.
Helen is a great asset to Hugh James and I would have no problem in recommending her or Hugh James to anybody who needs a very very good solicitor,thank you.”
Arthur Chad, January 2018

“Helen Neville is also highly experienced in misdiagnosis and surgical negligence claims, and specialises in cases involving the delay in diagnosis of head and neck cancer.”
Legal 500 2017

“Thank you for everything you have done for me these past 4 years. You made my claim so easy and non-stressful I honestly couldn’t of wished for a better solicitor. You have been so easy to talk to and so understanding of my situation. You kept myself and mum updated and we never had to call you to find out what was going on as you’d do this yourself whether it be by email or over the phone.

Whenever we had a consultant meeting to attend everything was so organised, you gave us directions to find the location and transportation times etc. Also I’d like to thank you for coming all the way from London to meet me and mum for our meetings.

Since my mother and Bampy set up the claim for me I have finally gained back my confidence and I truly feel that you are a big part of that.

I honestly cannot thank you enough Helen.”

Miss S, July 2017

“I would sincerely like to take this opportunity to thank Helen for all her very hard work, patience, attentiveness and professionalism with what was a difficult time.

Helen made you feel as if you were the only client she had to look after. Helen seemed to leave nothing unchecked and nothing was too much trouble. Helen always gave you so much confidence with everything she did for your claim.

Helen made you feel relaxed and never rushed; everything was explained to you in plain English and she was extremely thorough.

When you set out to use a solicitor it can be very daunting, but after meeting with Helen she put you at ease straight away and her professional attitude and approach was outstanding.

I would always recommend Hugh James to anyone who was looking for the best.

Helen is a fantastic asset to Hugh James and I’m so pleased I had the best.

I would like to take this opportunity to thank Helen for all her hard work that she gave to myself and my late husband.”

Mrs Lorraine Duggan, 2017

“I would like to thank Helen for all her hard work and dedication in bringing to a conclusion my husband’s case. I was highly informed in all stages of the case.

Helen was always compassionate and understanding this helped me through a difficult time in my life but was something I needed to do for Harry and if this only stops one family going through what I went through then it’s been worthwhile.

Thank you Helen for all you have done”.

Mrs Rowland, September 2016

“Approximately two years into my case/litigation process,  Helen was assigned to my case due to staff changes within the practice. Initially, I was concerned regarding the changeover, due to my case being somewhat complex in reference to dental and orthodontic procedures.  I was worried that I may have to start at point one and explain my distressing experience all over again. However on first introduction, Helen dealt with my case as if she’d had it from day one. She was thorough and efficient in confirming all the information previously gathered prior to her taking charge of my case file. Other than the routine required evidence and general legal procedure itself, I otherwise didn’t have to repeat myself at any time. Helen was also extremely knowledgeable where it involved medical terminology and the use of medical diagrams that only a qualified dental practitioner would know what it all meant! All professional consultations for second opinion and reports were arranged for me with minimal waiting time for attending those appointments. Medical negligence can change a person beyond recognition – both mentally and physically. I always found that Helen and the staff of Hugh James to be polite and courteous with a sense of empathy and compassion at all times. I was made to feel that my case was worthy of proceeding with. Communication whether by telephone, email or written letter were clearly explained and easily understood. Telephone calls and/or email were always returned promptly. I was always kept informed and regularly updated with the progress of my case. I am so pleased to have met Helen and that she represented me in my case of (orthodontic) medical negligence. I would definitely and highly recommend this firm of solicitors of which is so well represented by its professional staff and associates.”

Annaliese M. Bush, June 2015

“I would really like to sincerely thank Helen for all her hard work, professionalism, diligence, support, patience, reassurance and kindness during what has been a long and difficult period. The way in which Helen responded to my concerns gave me the confidence to pursue and persist with my claim. I was particularly impressed with the way Helen picked up every details of my case within such a short period of time. My case wasn‘t an easy and straightforward one, but the thoroughness and detailed expert advice obtained ensured a very favourable outcome. Every detail was covered – no shortcuts – nothing too much trouble. It was only as a result of the expert report that I discovered that my cancer was not in fact terminal – incidentally a fact that even now has not been addressed or acknowledged by the oncologist I was seeing. This reassurance has been so valuable to both myself and my family. I cannot thank Helen and the Hugh James team enough for the way in which you dealt with my case and the eventual outcome.”

Marilyn Botheras, May 2015

“Before I approached Hugh James I went to many other law firms but just did not feel comfortable with them, then I came to yourselves and was put in touch with Ms Helen Neville. From the first time I was put in contact with Helen I felt completely reassured and knew that it Hugh James which was the right law firm for me. Since day one Helen has been outstanding and understanding. She understood that I had been through a very tough time through my illness and she was always very polite and professional when dealing with my case. I never felt under pressure in any way at all and Helen always gave me plenty of time to think things through before I had to make any decisions or on me signing any paperwork throughout. She always took her time when explaining anything to me and gave me detailed advice so I understood everything with my case. Throughout the whole time during my case with Hugh James I was kept up to date on everything with both emails and letters and this was so important to me as I felt that Helen cared about me being kept informed of the progression of my case from day one in full detail. Unlike many law firms that I know of sometimes getting hold of you solicitor can take days, not with Helen, she always answered my calls and emails immediately at all times. I would like to say that the professional attitude and approach of Ms Helen Neville was outstanding from day one throughout this case and she is a massive asset to Hugh James law firm. I shall always recommend Hugh James to anyone who needs to use the best and most trustworthy law firm, they are spectacular in the job they do and are completely dedicated to their clients in every way. If anyone wants to use the best law firm and are worried about who to go to it’s very easy which firm is the best ‘Hugh James’. Going through cancer was a very daunting task for me, using Hugh James you realise that their is a law firm that is very caring and honest who understand what people like myself have been through. I am delighted that I used Hugh James and my gratitude that I had Helen Neville deal with me throughout , I really don’t think anyone else could have helped and assisted me like she did. My complete thanks and gratitude to Helen for absolutely everything she has done.”

Mr K, 2015

“I would like to take this opportunity to thank you on behalf of my wife and I for your efforts in successfully concluding our case, we are very pleased with the outcome”.

Peter & Stella Scott, 2015

“I would like to let you know what an excellent job Helen Neville is doing in regards to my husband’s case…. she has demonstrated excellent organisational skills and empathy. This has filled us with confidence.”

Mrs P, 2014

“thank you very much for all your hard work on my behalf”

Mrs B, 2013

“thank you for your understanding and patience”

Mrs M, 2013


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